Solution

Prior to implementing Kissflow, United Motors Group (UMG) relied on manual processes to handle purchase requests. The procurement team had the arduous task of manually inputting information for 150-200 purchase requests every week. This manual approach proved taxing and error-prone. Additionally, approval steps were often overlooked due to a lack of visibility for other stakeholders and approving authorities into the requests.

UMG tried to address these problems by integrating Kissflow with their ERP tool, bringing order to their chaos. 

United Motors Group (UMG) found Kissflow while looking for a low-code/no-code workflow automation tool to help them digitally transform their organization. 

When asked about his positive impressions of Kissflow, Junaid highlighted the tool's indispensable features, including the ability to create new workflows with ease, a user-friendly interface, and enhanced visibility into daily operations. He emphasized that when United Motors Group made the decision to replace most of its legacy solutions with an ERP system, Kissflow was the only product they were adamant about retaining. Junaid went on to explain how Kissflow played a pivotal role in streamlining Vendor Management and the entire procurement process, underscoring its value in optimizing these crucial operations.

In the streamlined process, an employee-initiated a request that was then sent to the department manager for approval. Subsequently, the request was routed to the Procurement department, where quotations were incorporated before being forwarded to Finance for approval. Upon completion of the process, the information was automatically updated in real-time on the ERP system. Remarkably, despite involving numerous stakeholders, Kissflow's efficient handling of the requests ensured that the Service Level Agreements (SLAs) were maintained at impressively short timeframes.

Some of the other processes they streamlined using Kissflow were: 

• Commissions

• Sales incentives

• Employee onboarding

• Employee support requests

• Payments

• Buyer Registration

Junaid added that Kissflow played a crucial role in encouraging employees to adopt technology and leverage it to enhance productivity. Although significant changes like transitioning from paper-based processes to technology might have initially sparked some resistance during the change management phase, employees swiftly recognized the value of Kissflow, especially during the challenges posed by the COVID pandemic. Once they experienced the benefits firsthand, there was no looking back, and the adoption of Kissflow became a seamless and valued part of their workflow.

Thanks to Kissflow, UMG accomplished a significant milestone by digitizing and automating 90 percent of its processes, marking a major achievement for the organization. When asked about UMG's big goals, Junaid emphasized that, as an Automotive organization, delivering an exceptional customer experience was of utmost importance. To achieve this, UMG recognized the importance of equipping its internal operations to be highly productive and efficient. In this pursuit, Kissflow played a pivotal role, enabling UMG to streamline processes and enhance productivity, ultimately contributing to the organization's ability to deliver top-notch results and ensure an outstanding customer experience.