Solution

Before Kissflow, Axiz used Microsoft Outlook and Adobe Sign to manage processes and approval workflows. Like most organizations that used these tools for managing operations, Axiz struggled to track all the processes and approval requests through these tools. Employees spent hundreds of hours sifting through thousands of email threads to access relevant business information.  

Frederic Jansen van Rensburg, IT Business Systems Engineer at Axiz, manages all of Axiz’s in-house source products. He is also responsible for helping business units automate use cases with Kissflow.

After implementing Kissflow, Axiz could replace several overlapping applications and solve multiple use cases using a single low-code platform. As a result, the organization has saved a lot of time and money. Frederic attributed this success to the simplicity of the platform.

Frederic said, “[Before Kissflow,] The turnaround time for these processes was very, very long as we couldn’t track the requests.” Axiz also experienced decreased accountability as there was no visibility on where a request was stuck within a workflow. However, with Kissflow, they could easily track, manage, and automate all the processes. The turnaround time was also fast.

At Axiz,  the Finance, IT, and HR departments have been heavy users of Kissflow. They have automated and streamlined over 55 use cases, including some of the key processes, such as:

• Expense claims

• Trade payables

• Travel requests

• New employee onboarding

• Profile change request

• Hardware demo request

• Staff requisition

• Status change

• New role requisition

• Employee loans and advance

• Government order vetting

Axiz has integrated Kissflow with important third-party applications such as Sage ERP and Microsoft Outlook to maintain data accuracy. They plan to integrate Kissflow with more systems using its latest AI Field Data Mapping in Kissflow Integrations.

When asked about his experience with Kissflow, Frederic highlighted how the Kissflow Community and Support have been instrumental in Axiz’s success with Kissflow. He said, “The Kissflow Community is always ready to help and guide if you need assistance. When I have time, I’m always on the Community page.” He added, “I use a lot of software products and Kissflow has the easiest Community platform.”